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Support
Email [email protected] and we’ll get back to you. When reporting an issue, it speeds things up if you include your device model, OS version, and the DropPace version shown in Settings.
FAQ
What is DropPace?+
DropPace turns every run into a share-ready piece of artwork. After you finish a run, pick a photo, pick a style, and we generate a one-of-one image with your route, your stats, and the chosen aesthetic applied on top.
Do I need an account?+
No. DropPace does not require sign-up. We don’t collect your name, email, or contact info. Your subscription is tied to your device and your Apple ID or Google Play account.
What does the 7-day Pro trial include?+
Full Pro Plus features for seven days, no credit card required. After the trial, you’re moved to the free tier (5 renders per week) unless you subscribe.
How do I cancel my subscription?+
Subscriptions are managed by Apple or Google. On iOS, open Settings → your name → Subscriptions. On Android, open Google Play → Subscriptions. Cancellation there takes effect at the end of the current billing period.
A render didn’t look right. Can I get a refund?+
We don’t charge per render — your subscription includes a render allowance. If you ran into a bug or paid for VIP credits that didn’t deliver, email us at [email protected]. Subscription refunds are handled by Apple or Google through their refund processes.
Can I use DropPace without giving it my photos?+
Yes. If you don’t pick a photo, we generate a stylized background so you still get a share image. The photo-as-canvas mode is the primary experience, but it’s opt-in.
What runs does DropPace see?+
Only the workouts you authorize through Apple HealthKit or Google Health Connect. We do not run continuous, real-time location tracking — we only read completed workouts.
Where can I read your privacy policy?+
Bug reports
Found a bug or want to request a feature? Email [email protected] with as much detail as you can — screenshots, steps to reproduce, and what you expected to happen all help.