Support
Email [email protected] and we'll get back to you. When reporting an issue, it speeds things up if you include your device model, OS version, and the DropPace version shown in Settings.
FAQ
What is DropPace?+
DropPace turns every run into a share-ready drop. After you finish a run, pick a photo, pick a style, and we generate a share image with your route and stats built in.
Do I need an account?+
No. DropPace does not require sign-up. We don't collect your name, email, or contact info. Your subscription is tied to your device and your Apple ID or Google Play account.
What does the 7-day subscription trial include?+
Paid subscription features for seven days where the App Store or Google Play marks you eligible. The store shows the exact trial and renewal terms before you confirm.
How do I cancel my subscription?+
Subscriptions are managed by Apple or Google. On iOS, open Settings → your name → Subscriptions. On Android, open Google Play → Subscriptions. Cancellation there takes effect at the end of the current billing period.
A render didn't look right. Can I get a refund?+
We don't charge per render — your subscription includes a render allowance. If you ran into a bug or paid for VIP credits that didn't deliver, email us at [email protected]. Subscription refunds are handled by Apple or Google through their refund processes.
Can I use DropPace without giving it my photos?+
Yes. If you don't pick a photo, we generate a stylized background so you still get a share image. The photo-led mode is the primary experience, but it's opt-in.
What runs does DropPace see?+
Only the workouts you authorize through Apple HealthKit or Google Health Connect. We do not run continuous, real-time location tracking — we only read completed workouts.
Where can I read your privacy policy?+
How do I report a problem image or illegal content?+
Email [email protected] with the share link and a short explanation — the reporting section of our Acceptable Use Policy lists what to include. We confirm receipt and act quickly; reports of non-consensual intimate imagery are prioritized for removal within 48 hours.
Bug reports
Found a bug or want to request a feature? Email [email protected] with as much detail as you can — screenshots, steps to reproduce, and what you expected to happen all help.